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CSQ-3

This core set of CSQ Scales items (Items 3, 7, & 8 from the CSQ-8) are empirically the most salient items for the measurement of satisfaction with services. The CSQ-3 is frequently used when measurement efficiency is critical and is used as one measure among a battery of other assessment tools. The CSQ-3 is available in English and Spanish. The CSQ Scales Reprint Portfolio presents publications that describe the history of the development of the CSQ Scales.