CSQ logo

FAQs

Chinese sandals CSQ logo were developed to enhance measurement of patient and consumer satisfaction with the provision, quality, and outcome of services provided within health and human services programs. The scales are widely used in health care, mental health programs, education, legal, social service, and other human service agencies. The CSQ Scales are used world-wide and are translated from U.S. English into 30+ languages, including UK English and Spanish. CSQ Scales are available in several different versions to accommodate the range of applications required in program evaluation, quality assurance, field and community surveys, and formal research activities supporting scientific inquiry.

FAQsTop

1. How do I gain permission to use the CSQ Scales? Why must orders be pre-paid and how long does delivery take to my program site? How do I pay for my order and can I use a credit card? Will I receive a tracking number to monitor delivery?

Permission can be obtained in three ways, depending on your preference and the complexity of your request: (a) By following payment and purchase procedures presented at the “store” on this site, you can gain permission by submitting an order and paying for your order by using a major credit card or by using PayPal; (b) you may send an email message or Twitter (@CSQinfo) message requesting permission and briefly describing your preferred scale, your specific project, and any particular questions that you may have; and (c ) you may submit a postal service letter to the Tamalpais Matrix Systems, LLC corporate office describing the particulars of your request and your proposed use of the CSQ Scales. Payment instruments: personal check, business check, bank certified check in US$, credit or debit card (American Express Card, Discover Card, Master Card, and Visa Card), PayPal, bank to bank funds transfer in US$, and Western Union. The most efficient and economical shipment methods are selected by Tamalpais Matrix Systems, LLC. Shipment to most locations, world-wide, can be accomplished within one week following receipt of payment. The average time to delivery is four working days. You may request more rapid delivery in urgent situations and quotations will be provided to assist in your decision. Orders must be prepaid due to the very small operating margin of our company. It is possible to submit a purchase order from your institution and payment can follow shipment delivery on a “net-30 days” basis. Tracking numbers are always provided for shipments via UPS, Federal Express, DHL, and all premium shipments through US Postal Service. Flat rate USPS Priority Mail will not have tracking numbers but delivery will be guaranteed by Tamalpais Matrix Systems, LLC.

2. Why can’t I just copy the scale? I saw it on a web site and why can’t I just use that for my purpose?

The CSQ Scales, including the SSS, have been developed through many years of painstaking research and development. The scales are copyrighted intellectual property and are distributed exclusively through Tamalpais Matrix Systems, LLC. The product line elicits numerous inquiries each day and all require a suitable response. The scientific integrity of the measures requires standardized formatting and preservation of the content and structure of the scales. Consequently, operational costs must be supported to allow world-wide dissemination and to ensure that use of the CSQ Scales is standardized regardless of language or location of use.

3. How can I receive a sample, examination copy of one or more of the CSQ Scales?

Sample, examination copies of all CSQ Scales in the product line are available upon request. Transmission of the sample CSQ Scales, including the SSS triad, is for examination purposes only and does not convey permission to use the CSQ Scales in any format, language, or version. Requests can be made by email, Twitter message, or postal service mail. Permission to use the scales must be always sought in advance and in writing and fees for approved uses must be submitted prior to actual administration of the scales. Uses purchased on this site will be subsequently approved in writing by Tamalpais Matrix Systems, LLC.

4. Why did you develop the CSQ Scales?

The CSQ Scales were created in response to perceived need for a family of empirically developed measurement instruments to replace idiosyncratic, ad hoc, and/or untested tools previously used. The goal was to develop a standardized measure having strong psychometric properties that could be used to assess general satisfaction across varied health and human services. The demand for and the use of the CSQ Scales has confirmed our perception of the requirement for high quality measurement tools. The scales have been administered hundreds of thousands of times world-wide. Maintenance and dissemination of standardized measures of service satisfaction is a primary objective for Tamalpais Matrix Systems, LLC

5. Do the CSQ Scales measure a single general satisfaction factor or do the scales measure multiple facets of the “satisfaction with services” construct?

The quest for reliable measurement of multiple facets of the service satisfaction construct is an important grail for service satisfaction research. The early CSQ Scales development research began with the identification of 80+ separate “items” each logically deemed to measure one of nine rational factors that conceptually define the domains within the service satisfaction construct. These nine rational factors included: physical surroundings, support staff, kind/type of service, treatment (service) staff, quality of service, amount/length/quantity of service, service outcome, general satisfaction, and process/procedures. The resulting trial “items” were used in a series of studies to determine if the rational factors emerged from empirical study of the use of the items by service recipients to rate actual services received. The most typical result of the empirical studies was the demonstration of a general or global satisfaction factor that was best deployed in “scales” having varying item lengths. The results of this work are reflected in the development of the frequently used measures in the product line: CSQ-3, CSQ-4, CSQ-8, CSQ-18A, and CSQ-18B. Each of these measures is described in some detail elsewhere on this web site. Each of the measures has a very high level of internal consistency of the items, strong reliability, and excellent face validity. Validation of the measures has occurred in many studies over several decades. The CSQ-3 is comprised of the most basic core item set that includes those items having the highest item-total correlation with the larger item assembly. Each of the longer measures builds on this core item set and adds additional items to meet varying measurement goals and objectives. In a separate line of measurement development, involving additional empirical studies, the Service Satisfaction Scale (SSS) triad of measures was developed in an effort to use a different item set and a different rating system to determine if distinct empirical factors could be identified and reliably measured. These studies yielded factors measuring general satisfaction within the “service satisfaction construct” plus two specific factors: Provider Manner and Skill and Perceived Outcome of Care. The SSS versions typically yield broader score distributions that are often associated with increased sensitivity of measurement and predictive power. The best scale choice for any given investigator or evaluator depends upon preference of the investigator and the specific goals of the study being undertaken.

6. Do studies show strong internal consistency of items with in the scales and within various factors that comprise the “satisfaction with services” construct?

CSQ Scales development research indicates that psychometrically the CSQ has very strong internal reliability. All formal studies of the CSQ Scales have reported very high internal consistency of the scale items including psychometric properties indexed by item-total correlations and coefficient alpha. In the initial defining study of the CSQ-8, coefficient alpha is .93. In an array of published studies alpha has ranged from .83 to .93 with an average alpha of .88. Virtually identical results have been found in multiple studies of the CSQ-3, CSQ-4, CSQ-18A, CSQ-18B and for each of the two factors that are measured in the Service Satisfaction Scale (SSS): (Provider Manner and Skill and Perceived Outcome of Care).

7. How were the scales constructed and what do you know about how they correlate with service use, symptom intensity, outcome and effectiveness, and general life satisfaction?

The early measure development research began with the identification of 80+ separate “items” each logically deemed to measure one of nine rational factors that conceptually define the domains within the service satisfaction construct. These nine rational factors include: physical surroundings, support staff, kind/type of service, treatment (service) staff, quality of service, amount/length/quantity of service, service outcome, general satisfaction, and process/procedures. The resulting “items” were used in a series of studies to determine if the rational factors emerged from empirical study of the use of the items by service recipients to rate actual services received. The most typical result of the empirical studies was the demonstration of a general or global satisfaction factor that was best deployed in “scales” having varying item lengths. The results of this work are reflected in the development of the frequently used measures in the product line: CSQ-3, CSQ-4, CSQ-8, CSQ-18A, and CSQ-18B. Each of these measures is fully described elsewhere on this web site. Each has a very high level of internal consistency of the items, strong reliability, and excellent face validity. Validation of the measures has occurred in many studies over several decades. Results of these studies are reported in the publications included in the CSQ Scales Reprint Portfolio and listed in the CSQ Scales Bibliography available for inspection and downloading from this site. Construct validity of the CSQ Scales is indexed by the high correlations (correlations range from .60 to .80) found between the scales and other satisfaction instruments that use different strategies to measure the same construct. Demographic variables and socioeconomic status do not explain a large proportion of the variance in CSQ Scales data. This is true even for variables like gender and age — where previously, somewhat larger relationships have been reported. However, women and respondents at the age extremes have reported somewhat higher consumer satisfaction levels suggesting need for controlling clientele differences when undertaking cross-service comparisons. Client satisfaction measured by the CSQ Scales was not found to be related to level of life satisfaction or with attitudes about the health care system in general. In general, discriminant validity is enhanced by the low relationships typically observed between satisfaction and other variables. Studies have, however, found strong positive relationships between satisfaction ratings and clinical outcomes, symptom reduction, and change in functioning. Relationships with change in functioning may be more important than absolute outcomes since many chronic conditions do not have treatments powerful enough to effect full recovery. Nevertheless, service recipients often express satisfaction with the efforts that are made on their behalf — even in the face of inadequate or poor treatment options. Relationship of satisfaction ratings to length and intensity of treatment have been explored and the findings are complex requiring additional research before suggestive statements can be made about that relationship. Using sampling and time-series methods, satisfaction levels can be compared across different service modalities, duration of service, types of clients, providers, and specific facilities. The CSQ Scales are used in all levels of primary care, mental health care, and other human services. In using any consumer satisfaction measure, perhaps the most important validity consideration is designing procedures to obtain high response rates to minimize biases attributable to non-response.

8. Is there a distinction between “service satisfaction” and satisfaction with the “health care system” or system of care?

Many of the alternative “satisfaction” instruments or scales appear to measure satisfaction with the broader health care system or service delivery system rather than measuring the recipients direct satisfaction with specific services offered and received within a particular time frame from a specific provider or service setting. The CSQ Scales measure the latter and do not confound the service recipients satisfaction with specific care provided with the broader context of care administration, organization, and financing.

9. What types of service programs have used the CSQ Scales?

The CSQ Scales measures have been adopted in quality assurance, evaluation research, and services research studies across a wide range of health and human services. Service settings adopting the CSQ Scales include outpatient and inpatient mental health facilities, public health center clinics, primary care health clinics, health maintenance organizations, patients with anorexia and bulimia, employee assistance programs, mandatory short term alcohol abuse treatment programs, residential alcoholism and drug abuse treatment programs, individuals with AIDS, community-based residential care, case management for the individuals with severe mental disorder, services for veterans and members of the armed forces, police services, educational services, legal services, and with AIDS self-support and psycho-educational groups. The CSQ Scales are widely used also by research scientists who are studying the efficacy and effectiveness of interventions and treatments or who are evaluating systems of care.

10. Are the CSQ Scales used in scientific research and field or community surveys?

The CSQ Scales have been used extensively and world-wide in scientific investigations including comparison of interventions, clinical trials, clinical epidemiology, community epidemiological studies, field studies, and pharmaceutical trials. Many of these studies are listed in the CSQ Scales Bibliography available for viewing and downloading from this web site. If you have conducted such a study, you are invited to submit your published paper, book, or report to Tamalpais Matrix Systems, LLC. Such references will be included in the CSQ Scales Bibliography and announced on this site as information and a citation for access by other investigators. Researchers are encouraged to consider use of the CSQ-18B. The CSQ-18B is a longer instrument (it contains the 8 items that comprise the CSQ-8 plus 10 additional items) and offers broader scope in topical coverage plus stronger leverage on sensitivity, reliability, face validity, and discriminant validity required to detect differences between treatment groups. However, either the CSQ-8 or the CSQ-18B will work well for program evaluation, evaluation research, and scientific research goals.

11. What age groups can use the CSQ Scales? Can I use the CSQ Scales with adolescents and young children?

Applicable Age Groups: all using direct or surrogate measurement.
• Direct reports are elicited from adolescents and adults.
• Parents and caretakers are asked to provide ratings of services provided to children and dependent persons. A “smiley faces” approach has been piloted and interested investigators may contact Tamalpais Matrix Systems, LLC for information about collaborative opportunities to develop this graphical rating approach with children.
• Aural administration and “BIG PRINT” versions of the CSQ-8 in English and Spanish are used, as appropriate, for individuals with reading limitations, the blind, or other handicapped or restricted populations.

12. Since my subject population does not speak or read English, is there a version of the CSQ Scales available in the language of importance and relevance to my study?

Tamalpais Matrix Systems, LLC has translated the CSQ Scales into 30+ languages world-wide. In each case, strong efforts have been made to undertake what is called a “scientific translation”. “Blind back-translations” are used to ensure strongest possible fidelity to the meaning and intentions of the English versions within a frame of strong attention to the social and cultural context of a specific language or dialect. The most frequently translated scales are the CSQ-8 and the CSQ-18B — now available in 30+ languages world-wide.

13. What language versions are now available for my consideration for my project or study?

The following languages translations are available for one or more of the CSQ Scales: Arabic, Castillian, Cambodian, Chinese (traditional and simplified characters), Czech, Dutch, UK English, French, German, Gujarati, Hindi, Hmong, Igbo, Italian, Japanese, Laotian, Lithuanian, Malay, Myanmar (Burmese), Norwegian, Portuguese, Russian, Spanish, Slovak, Swedish, Tagalog, Urdu, and Vietnamese. Several of these (Cambodian, Laotian, Tagalog, Thai, and Vietnamese) are in the queue to achieve formal publication by Tamalpais Matrix Systems, LLC — but these translations remain available for use in a more informal, legacy format. Several new translations are currently in progress and will be available during 2013: Dari, Finnish, Greek, Karen, Ndebele, Shona, Swahili, and Turkish. The most frequently translated scales are the CSQ-8 followed in frequency by the CSQ-18B.

14. How are translations of the CSQ Scales accomplished and how can I review a sample, examination copy of a version that is important and relevant to my project or study objectives?

In each case, strong efforts have been made to undertake what is called a “scientific translation”. “Blind back-translations” are used to ensure strongest possible fidelity to the meaning and intentions of the English versions within a frame of strong attention to the social and cultural context of a specific language or dialect. The most frequently translated scales are the CSQ-8 and the CSQ-18B — now available in 30+ languages world-wide. The translation process can take a considerable amount of time due to the need for identifying bi-lingual experts in English and the target language who also have understanding of service system evaluation. Occasionally, Tamalpais Matrix Systems, LLC contracts with a non-profit organization or a university for translation services or to comment on a translation undertaken by an investigator for a particular research program. The process always involves “blind” back translation to verify fidelity to the English language version. Following the blind back translation, re-translations are undertaken to improve the target language text and word choice. This step-wise process is followed by independent reviews of the target language translation by individuals or groups who are bi-lingual in English. Once a language is completed, an investigator undertakes empirical testing to assess field acceptability, psychometric properties, and relationship to other measures of outcome, symptom or problem list measures, functional status measures, service intensity and utilization, and demographic characteristics of respondents. Translations are always a “work in progress” and periodically there is a complete “re-do” of the process as with recent recapitulations of the French and Spanish translations. The CSQ-8 and the CSQ-18B are the most frequently translated version. There are selected translations of the SSS triad of measures. Researchers, evaluators, quality assurance personnel (and including students) can request a sample, examination copy of a CSQ Scales translation by sending an explanatory email, “Tweet” (@CSQinfo), or postal service letter to Tamalpais Matrix Systems, LLC. Transmission of the sample CSQ Scales, including the SSS triad, is for examination purposes only and does not convey permission to use the CSQ Scales in any format, language, or version. Permission to use the scales must be always sought in advance in writing and fees for approved uses must be submitted prior to actual administration of the scales. Uses purchased on this site will be subsequently approved in writing by Tamalpais Matrix Systems, LLC.

15. Do you offer consultation or assistance in data analysis of data sets including data from the administration of the CSQ?

In 2011, Tamalpais Matrix Systems, LLC (via an issue of the CSQ Scales Newsletter) announced the availability three levels of data analysis services: (a) discussion and consultation related to problems and challenges in executing a statistical analysis or formulating research methodology suitable for a specific initiative; (b) assistance in data analysis using the SAS system; and (c ) outsourcing a statistical analysis project or series of projects to a full service data analyst. If you are interested in one or more of these services and would like to initiate an exploratory discussion, contact Tamalpais Matrix Systems, LLC by email message, at Tweet, or via postal mail. A followup telephone or video-conference chat will be subsequently scheduled. Tamalpais Matrix Systems, LLC is pleased to announce that Bruce Stegner, PhD, health psychologist and statistical data analysis expert using the SAS system, has been appointed to provide or coordinate data analysis and study design consultations. Fees for these services are competitively priced and negotiated on an individualized basis following initial discussions.

16. What is the best way to manage the problem of “missing data” in the analysis of CSQ data analysis?

Responding to your question concerning the handling of missing data or ambiguous data: This response will not be technical as it must be necessarily general in nature pending more specific information about the design of your current study and one cannot presume to make more technical suggestions without that knowledge. First, and foremost, in the future, as you move to new projects, you will want to establish a set of “a priori” rules about how you will manage missing data and ambiguous responses. This will be important so that your study methodology will not be biased by your choice of methods for handling one of the most frequently occurring challenges to data analysis (regardless of scale used or method of administration). More technical approaches are known and can be conveyed to you, upon request for consultation, in advance of planning future investigations — especially those involving larger numbers of patients (subjects) and control conditions or comparison analyses. Tamalpais Matrix Systems, LLC can link you with an expert in this field, one who has analyzed CSQ data extensively, who can provide additional consultation (Bruce Stegner, PhD). For now, for a current or completed project, you may want to consider the following: (a) Include patients who answer 4 or more items on the CSQ-8 (or a similar ratio on more lengthy versions). You will need to enumerate and report the number of subjects meeting this criterion and estimate the effect on overall results that are reported. (b) For patients meeting criteria # 1, for the missing items assign the average score for the items that are scored. (This procedure is questioned by some but will allow you to proceed with your initial project and include these patients. If there are only a few such patients (subjects), the impact on the results may not be profound and can be measured). (c ) For patients circling or checking two answers to the same item: select the least satisfied score checked. Remember, the CSQ Scales typically yields negatively skewed distributions of scores (not a normal distribution but one where responses tend to cluster at the positive end of the scale — hence, a negatively skewed distribution). So by choosing the least satisfied response, when multiple responses are selected by the patient (or subject), the scores in general are more normalized. You could, alternatively: assign the mid-point between the two responses selected, e.g., if responses “1” and “2” are selected, assign a score of “1.5”. This, however, biases the overall results slightly to the positive end of the score range. You can see why “a priori” rules are important. You may also want to consult a statistician who can advise you about alternative or more technical approaches. As noted in the first paragraph above, Tamalpais Matrix Systems, LLC can also refer you to additional resources for consultation on data collection, preparation of data for analysis, and statistical analysis. Tamalpais Matrix Systems, LLC hopes that you find this response to be helpful in your work. The response is provided as a courtesy, cannot be warrantied as the most optimal approach to your specific challenge(s), and with the understanding that you may want to seek additional consultation from TMS or others.

17. What is the difference between the various versions of the CSQ and how do I choose the version that is the best fit for my project or study?

All CSQ Scales are empirically derived and were developed following extensive research and field studies employing actual service recipient, research subjects, and expert consultants. The CSQ-3 is the core item set of the CSQ Scales — the three items most salient to the measurement of service satisfaction. The CSQ-4 contains the core item set plus an item measuring improvement of client self-efficacy. The CSQ-8 is the standard CSQ scale containing 8 items — it is the measure most frequently used, referenced, and translated. The CSQ-18A, and its “mate” the CSQ-18B, are frequently used in research and field studies requiring an extensive array of desirable scale items. The CSQ-18B, an 18-item scale parallel to the CSQ-18A, containing the CSQ-8 items plus 10 additional items — extensively translated and measuring expanded content coverage. The two 18-item versions (as with the shorter versions) can be used for any evaluation or quality assurance study where a longer version is feasible given time constraints. The CSQ-18 A & B are longer instruments and offer broader scope in topical coverage plus stronger leverage on sensitivity and reliability required to detect differences between treatment groups. However, either the CSQ-8 or one of the CSQ-18 scales will work well for a broad range of evaluation and research goals. The 18-item versions are ideal for test-retest designs requiring repeated measurement across time frames. They have very similar psychometric properties and can be used as parallel forms. The CSQ scale that best fits your study will relate to scale length, study design, availability of the translations that you need, the special relationship between the CSQ-8 and the CSQ-18B, the need for parallel forms, and the additional measures that you plan to employ in your study protocol. Tamalpais Matrix Systems, LLC is available to provide consultation specific to your unique goals, study design, and measurement needs. The CSQ Scales Reprint Portfolio presents publications that describe the history of the development of the CSQ Scales including the Service Satisfaction Scale.

18. What are the SSS versions (Service Satisfaction Scales)and how do they differ from the versions labeled as “CSQ”?

Tamalpais Matrix Systems announces the future availability of three versions of the Service Satisfaction Scale (SSS). Within a few weeks (April 2012), three versions of the Service Satisfaction Scale will be available for purchase on the CSQ Scales site. The three versions include:
The SSS-30
The SSS-16 (short form of the SSS-30)
The SSS-RES (Residential Services)
The SSS triad offer special focus on physical health and illness prevention services. The SSS measures two distinct satisfaction factors as well as global service satisfaction. The item response strategy of the SSS yields broader score distributions with increased sensitivity and predictive power. The SSS measures have broad applicability to human services with special focus on physical health and prevention services. The SSS versions measure multiple factors within the "service satisfaction construct”: Provider Manner and Skill and Perceived Outcome of Care. The SSS versions typically yield broader score distributions that are associated with increased sensitivity of measurement and predictive power. The SSS versions use a 5-point “Delighted” to “Terrible” item response scale that also contributes to enhanced sensitivity and more normalized score distributions. The SSS-30 is available in a short form: The SSS-16. A third version of the SSS-30 is an adaptation for use in residential care: The SSS-RES. Psychometric properties, operating characteristics, and coefficient alpha are very strong for these measures. The CSQ Scales Reprint Portfolio presents publications that describe the history of the development of the CSQ Scales including the Service Satisfaction Scale.

19. What is the “CSQ Scales Reprint Portfolio” and how can I obtain it to support my project or study?

The CSQ Scales Reprint Portfolio is a CD-R containing 30+ publications in PDF format. The publications included in the CD-R are supplemented periodically when important papers become available for inclusion. Included are the key developmental papers describing the research program that resulted in and followed the development of the CSQ and SSS measures. Also included are publications related to evaluation research design, evaluation and data analysis methodology, and a few papers that reflect the contributions of Drs. Attkisson, Greenfield, Stegner, and colleagues Drs. Abram Rosenblatt and Robert E. Roberts. The CD-R can be purchased at the “store” on this site or requested by email, a “Tweet” (@CSQinfo), or postal mail addressed to Tamalpais Matrix Systems, LLC.

20. What is the “CSQ Scales Newsletter”, how often is it published, and how do I obtain each issue as it is published by Tamalpais Matrix Systems, LLC?

The CSQ Scales Newsletter is published in paper and electronic format on a quarterly basis. The newsletter includes CSQ Scales announcements of interest to evaluation, quality assurance, and research personnel including students and support personnel. A copy is provided to all individuals and institutions who request periodic updates by email, is included as a PDF attachment to each response to a CSQ Scales inquiry, and each new edition is announced on this web site. The most recent issue delineated major revisions to the web site that were forthcoming, the availability of BIG PRINT versions of the CSQ-8 in English and Spanish, the initiation of statistical analysis and consultation that will be provided by Tamalpais Matrix Systems, LLC in collaboration with Dr. Bruce Stegner, updates on newly available as well as forthcoming translations, and the ability to purchase CSQ Scales forms and uses with selected credit/debit cards and PayPal. To receive each issue, individuals and institutions can register on this site and receive a copy via email message (as a PDF attachment) or a “Tweet” (@CSQinfo) announcing the option to download the most recent edition of the CSQ Scales Newsletter (current and back issues) on this site.

21. How can I obtain copies of important publications about the CSQ Scales to advance my knowledge of the service satisfaction literature and support my special project or study?

The CSQ Scales Reprint Portfolio is a CD-R containing 30+ publications in PDF format. The publications included in the CD-R are supplemented periodically when important papers become available for inclusion. Included are the key developmental papers describing the research program that resulted in and followed the development of the CSQ and SSS measures. Also included are publications related to evaluation research design, evaluation and data analysis methodology, and a few papers that reflect the contributions of Drs. Attkisson, Greenfield, Stegner, and colleagues Drs. Abram Rosenblatt and Robert E. Roberts. The CD-R can be purchased at the “store” on this site or requested by email, a “Tweet” (@CSQinfo), or postal mail. The CSQ Scales Bibliography is an extensive CSQ Scales bibliography of publications (research articles, technical reports, and books)available for review and/or down-loadable as a PDF document on this web site. It is periodically updated to keep current with new publications. Investigators, evaluation researchers, and quality assurance leaders are invited to submit bibliographic references for inclusion in the CSQ Scales Bibliography. Peer reviewed articles and books are automatically included when submitted as are doctoral dissertations and masters theses. To have your publication included in this specialized bibliography: send an email, a “Tweet” (@CSQinfo), or postal mail addressed to Tamalpais Matrix Systems, LLC.

22. My project or study includes visually impaired subjects, such as elderly persons, and I would like to know if “BIG PRINT” versions of the CSQ Scales are available for use?

BIG PRINT versions are available in English and Spanish for the CSQ-8.

23. What is the best way to ensure that I am informed immediately when there is new information about the CSQ Scales that may support and advance the quality of my special project or study?

You are invited to register on this web site to be included in the CSQ Scales Registry. When you register, you will receive periodically an update on the CSQ Scales when there are important developments to report. Your email address and other contact information will not be used for any other purpose, will not be sold or communicated to any other person or company, and will be strictly used to advance knowledge about CSQ innovations. Communications to you will be infrequent and limited to salient developments. You may request to be removed from the registry at any time.

You are also invited to follow the CSQScales on Twitter: @CSQinfo

24. I am interested in finding out how I can obtain a License to use the CSQ in a format other than the paper version you provide (electronic use license or web survey license). How do I obtain a License?

Please address inquiries about alternative formats for administration, data collection, storage, and analysis of CSQ data to: Tamalpais Matrix Systems, LLC. You may send your inquiries by email, a “Tweet” (@CSQinfo), or letter via postal mail addressed to Tamalpais Matrix Systems, LLC. All electronic uses, translation proposals, or electronic data collection proposals require that a formal multi-year license agreement be fully executed prior to inception of a proposed project.

25. How can I get my publication cited in the “CSQ Scales Bibliography” posted on this web site? I have a paper or a book that describes my use and findings related to the CSQ and I would like my report cited for others to find?

To have your CSQ or SSS publication or other related methodological publication (peer reviewed articles, books, and technical reports) included in this specialized bibliography: send an email, a “Tweet” (@CSQinfo), or letter via postal mail addressed to Tamalpais Matrix Systems, LLC.

26. How do I obtain copies of articles and papers cited in the “CSQ Scales Bibliography”? My library has severely cut back on its collections and holdings and I cannot find what I am searching for, so can you help me?

If you cannot find a CSQ Scales bibliographic resource that you require for your professional activities or scholarship, send a request via an email, a “Tweet” (@CSQinfo), or letter via postal mail addressed to Tamalpais Matrix Systems, LLC. Please provide the contact information that will be needed to interact with you efficiently.

27. I am a student (undergraduate or graduate student) and have limited resources. Can I purchase fewer that 500 uses as I do not require that many for my immediate research needs?

Students may purchase the specific number of forms/uses of the CSQ Scales that are required for class lab assignments, theses, and dissertation research — including pilot research. Fewer than 500 form/use purchases may incur marginally increased cost per use because fulfillment of small orders requires the same amount of time and resources as fulfillment of large orders.

28. How do I contact other CSQ Scale users who share my interest in a particular topic, subject population, or data analysis problem or interest? I am interested in developing a collaborative project to establish benchmarks for analysis of CSQ data?

You are invited to register on this web site for inclusion in the CSQ Scales Registry. When you register, you will receive periodically an update on the CSQ Scales when there are important developments to report. Your email address and other contact information will not be used for any other purpose, will not be sold or communicated to any other person or company, and will only be used to advance knowledge about CSQ innovations. Communications to you will be infrequent and limited to salient developments. You may request to be removed from the registry at any time. An informal users group has not yet been constituted. Tamalpais Matrix Systems, LLC is seeking ways to link various users with each other on a voluntary basis. When you register, please specify the service area(s) of special interest to you (primary care, legal services, anorexia & bulimia, mental health etc.). This registry will serve as a nexus for identifying CSQ Scales users sharing one or more interest in common. Notification of shared interests will occur only on a voluntary basis with prior permission obtained before dissemination of contact information. For example, there are frequent inquiries like: "Who else is working in the “eating disorders” area (or “sleep disorders” or “mental health services to children and adolescents”, as several examples). With the specified registry information, linkages between investigators can be facilitated by Tamalpais Matrix Systems.

29. Is there a CSQ Scales users group and how can I join?

You are invited to register on this web site to be included in the CSQ Scales Registry. When you register, you will receive periodically an update on the CSQ Scales when there are important developments to report. Your email address and other contact information will not be used for any other purpose, will not be sold or communicated to any other person or company, and will only be used to advance knowledge about CSQ innovations. Communications to you will be infrequent and limited to salient developments. You may request to be removed from the registry at any time. An informal users group has not yet been constituted. Tamalpais Matrix Systems, LLC is seeking ways to link various users with each other on a strictly voluntary basis. When you register, please specify the service area(s) of special interest to you (primary care, legal services, anorexia & bulimia, mental health etc.). This registry will serve as a nexus for identifying CSQ Scales users sharing one or more interest in common. Notification of shared interest will be only on a voluntary basis with prior permission obtained before dissemination of contact information. For example, there are frequent inquiries like: "Who else is working in the “eating disorders” area (or “sleep disorders” or “mental health services to children and adolescents” as several examples). With the specified registry information, linkages between investigators can be facilitated by Tamalpais Matrix Systems.

30. Is Tamalpais Matrix Systems, LLC the exclusive world-wide distributor of the CSQ Scales?

Yes, Tamalpais Matrix Systems, LLC is licensed by the copyright holders as the exclusive, world-wide disseminator of the CSQ Scales, including the SSS triad. Address all inquiries regarding CSQ Scale use, copyright, or license agreements to: Tamalpais Matrix Systems, LLC via an email, a Tweet, or letter via postal mail. As a part of its dissemination and licensing authority, Tamalpais Matrix Systems, LLC, from time to time, enters into general licensing agreements with other companies and entities — insofar as such agreements are compatible with and enhances its mission to administer and manage efficiently the world-wide dissemination of the CSQ Scales, including the SSS triad. One such license agreement is with CheckWare, AS — a Norwegian company, that specializes in dissemination of packages of electronically-administered measures designed to support evaluation and research, via electronic administration of measures, in health and human service programs. Though currently focused on Norway, CheckWare, AS aspires to serve the Scandinavian region, progressively throughout Europe, and the United Kingdom, and The Republic of Ireland. Eventually, it is envisioned that CheckWare, AS will have the authority to disseminate paper and electronic versions of many languages in which the CSQ Scales are translated; however, the license agreement currently only encompasses electronic dissemination of the *Norwegian language version of the CSQ-8 and the CSQ-18B to specific agencies, via the systems and services provided in the context of specific contracts agencies execute with CheckWare, AS. Please contact CheckWare, AS for information about their systems and services, including their license to disseminate the CSQ Scales:
Company Name: CheckWare, AS
License Agreement: Licensed to distribute electronic uses of the CSQ-8 and CSQ-18B in Norwegian
Principals: Heidi B. Aabel and Aerielle Browning
CheckWare, AS, Beddingen 6, 7014 Trondheim, Norway
Info@CheckWare.com Phone: +47 47 80 51 00 Fax: +47 73 53 68 19

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