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The Client Satisfaction Questionnaire (CSQ) is a portfolio of scales designed to assess consumer/client satisfaction with health, human service, governmental, and public benefit programs and services.

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CSQ-3

The CSQ-3 is the core item set of the CSQ Scales — the three items most salient to the measurement of service satisfaction.

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CSQ - 4

CSQ-4

The CSQ-4 contains the core item set plus an item measuring improvement of client self-efficacy.

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CSQ-8

CSQ-8

The CSQ-8 is the standard CSQ scale containing 8 items — the measure most frequently used, referenced, and translated.

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CSQ-18A

CSQ-18A

The CSQ-18A, and its mate the CSQ-18B, are frequently used in research and field studies requiring an extensive array of desirable scale items.

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CSQ-18B

CSQ-18B

CSQ-18B, an 18-item scale parallel to the CSQ-18A, containing the CSQ-8 items plus 10 additional items —extensively translated and measuring expanded content coverage.

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CSQ-SSS

Service
Satisfaction
Scale
(SSS)

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Announcing the Service Satisfaction Scale (SSS)

TMS announces the future availability of three versions of the Service Satisfaction Scale (SSS). Within a few weeks, three versions of the Service Satisfaction Scale will be available for purchase on the CSQ Scales site. The three versions include:
The SSS-30
The SSS-16
The SSS-RES


The SSS triad offer special focus on physical health and illness prevention services. SSS measures two distinct satisfaction factors as well as global service satisfaction. The item response strategy of the SSS yields broader score distributions with increased sensitivity and predictive power.

CSQ-Reprint

CSQ Reprint Portfolio

The CSQ Scales Reprint Portfolio is a CD-R containing 30+ PDF reprints of publications describing the development of the CSQ Scales.

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Tamalpais Matrix Systems, LLC is the worldwide distributor of The Client Satisfaction Questionnaire (CSQ)


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