Announcing the Service Satisfaction Scale (SSS)
TMS announces the future availability of three versions of the Service Satisfaction Scale (SSS). Within a few weeks, three versions of the Service Satisfaction Scale will be available for purchase on the CSQ Scales site. The three versions include:
The SSS triad offer special focus on physical health and illness prevention services. SSS measures two distinct satisfaction factors as well as global service satisfaction. The item response strategy of the SSS yields broader score distributions with increased sensitivity and predictive power.